Live Chat

💬 Live Chat

Odoo 18 Native Module — Can Integrate LINE Messages into the Same Inbox

Website live customer service lets visitors get answers at the moment of decision. AI bots on duty 24/7, human agents handle critical moments — conversion rates significantly improved.

✨ Live Chat: Embed in any webpage, visitors can ask without leaving. AI Bot: Script-based auto-responses handling 80% of repetitive inquiries. Smart Routing: Auto-assign to corresponding service teams by question type.

CRM Integration: Conversations auto-create contacts and opportunities, zero lead loss. Quality Monitoring: Customer service ratings and average response time statistics in real time.

At the critical moment when customers make purchase decisions, instant customer service response is often the final push for conversion. Live Chat lets website visitors get answers without leaving the page or waiting for email replies, significantly reducing potential customer loss due to waiting.

Combined with the LINE messaging integration module, Live Chat expands from single-website customer service to an omnichannel instant messaging platform. Whether customers reach out via website, LINE, or email, the service team handles everything in one inbox without missing any conversation. AI bots handle common questions 24/7, letting human agents focus on high-value communications.