External AI Agent (Customer Service)

🤖 External AI Agent (Customer Service)

WOOW Proprietary Module — RAG Knowledge Base Customer Service AI

24/7 AI customer service deployed on your website or LINE, answering customers using your company's own knowledge base — accurate and reliable, with complex issues escalated to human agents.

✨ RAG Knowledge Base: Upload documents to train, AI responses are well-grounded. Multi-Channel Deployment: Website Live Chat + LINE OA running simultaneously. Sales Guidance: Proactively recommends suitable products after understanding needs.

Self-Service Queries: Self-service order status and shipping progress inquiries. Smart Handoff: Automatically transfers to human agents when needed, with seamless handover.

Customer service quality directly impacts brand reputation and repurchase rates, but excellent service staff can't stand by 24 hours. The External AI Agent uses your company's own knowledge base, ensuring AI responds to customers with accurate, consistent information — no hallucinations, no incorrect information.

RAG (Retrieval-Augmented Generation) technology ensures every AI answer is grounded: responses are based only on uploaded product documents, FAQs, and policy descriptions — never fabricated. When questions exceed AI capabilities, the system automatically transfers to live agents with complete conversation records seamlessly handed over, so customers don't need to repeat their issues.