Discuss

💬 Discuss

Odoo 18 Native Module — Supporting LINE and CloudLink External Channel Integration

Odoo 18's newly upgraded enterprise instant messaging platform. More than just a chat tool — it's a collaboration hub that deeply integrates communication with business processes.

✨ Multiple Communication Modes: Department channels, project groups, one-on-one messaging. Message to Action: Convert any message to a to-do, ticket, or task with one click. Chatter Integration: Orders, customers, and invoices all have dedicated communication records.

Instant Calls: WebRTC audio/video calls, no installation needed. Powerful Search: Cross-channel full-text search, easily retrieve historical messages.

The quality of enterprise communication directly determines team execution efficiency. When messages are scattered across Email, LINE, and personal phones, knowledge is lost and decisions are delayed. Discuss centralizes all communication on one platform, linking every conversation to business processes.

Combined with LINE messaging integration and the CloudLink phone module, Discuss evolves from an internal communication platform to an omnichannel communication center. Whether internal collaboration, customer service, or cross-organizational communication, everything happens in one interface for smoother information flow and faster decision responses.