CloudLink Cloud Phone

📞 CloudLink Cloud Phone

WOOW Integration Module — CloudLink UCaaS Deep Integration

Every phone call is an opportunity to build customer relationships. With CloudLink phone system integration, sales reps can see all customer background information the moment they answer a call — no more awkward 'May I ask who's calling?' moments.

✨ Incoming Call Pop-up: Automatically displays customer info and interaction history when answering. Auto Logging: Automatically creates CRM call records after each call. Click-to-Dial: Dial directly by clicking contact phone numbers in Odoo.

Recording Link: Call recordings automatically attached to customer CRM page. Missed Call Tracking: Missed calls automatically create callback To-do items.

Phone calls remain one of the most important customer communication channels for Taiwanese businesses, but the disconnect between traditional phone systems and CRM makes every call a 'blind call.' The CloudLink integration module bridges the gap between voice communication and customer data.

The moment a sales rep answers a call, the screen automatically displays the customer's order history, last communication record, and pending items. After the call ends, the system automatically logs call duration and summary. Every call becomes a prepared and documented professional service, rather than ineffective communication spent re-confirming basic information.